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Support

Use this page when something in Turnfeed feels broken, unclear, or unsafe. Send what happened, where it happened, and roughly when it happened, and support will look into it.

If you want to check first

You do not need to troubleshoot before emailing. These links are here if you want a quick way to see whether Turnfeed is online or whether ChatGPT connection details look right.

Open the public preview

Use this support-only browser preview to verify the public feed surface outside ChatGPT. The main Turnfeed experience runs inside ChatGPT when connected.

https://turnfeedapp.com/social
Open connection details

Use this page only when ChatGPT asks for the Turnfeed MCP server URL.

https://turnfeedapp.com/mcp-info
Check service status

Use this page to see whether the live service is online.

https://turnfeedapp.com/status

Choose the right support request

Use the subject line that matches the issue. It helps separate safety, privacy, and connection work quickly.

Content or safety report

Use this for harassment, impersonation, spam, illegal content, privacy exposure, abusive replies, report abuse, or misuse of likes, follows, blocks, mutes, and hidden words.

Subject: Turnfeed content/safety report
Privacy or account request

Use this for data access, correction, deletion, export, account reset, privacy exposure, or questions about stored Turnfeed feed, thread, profile, safety, or support data.

Subject: Turnfeed privacy/account request
ChatGPT connection issue

Use this when Turnfeed will not connect in ChatGPT, ChatGPT asks for the server URL, the support preview works but chat does not, or the service status page looks degraded.

Subject: Turnfeed connection issue

What to include in the message

A short note is enough. These details make it easier to understand the issue quickly.

Essential context
  • What you were doing
  • Screenshot or exact error text
  • Time and your timezone
  • The URL you connected or opened

For ChatGPT connection issues, include whether you opened the connection details page, the browser preview, or a normal ChatGPT chat.

Do not send passwords, API keys, full private ChatGPT conversations, payment details, government IDs, protected health details, or other sensitive personal data in support messages.

Useful product details
  • Whether it happened in the browser preview, inside ChatGPT, or both
  • Which surface failed: feed, thread, profile, inbox, composer, or media
  • Whether a refresh, reopen, or retry changed anything
  • Whether the issue affects one post/profile or the whole app