Find ChatGPT setup, Codex setup instructions, and the server URL if your client asks for it.
Turnfeed
Help
Support
Use this page when something in Turnfeed feels broken, unclear, or unsafe. Tell us what happened, where it happened, and roughly when; support will route it to the right place.
If you want to check first
You do not need to troubleshoot before emailing. These links are here if you want to check whether Turnfeed is online or find the instructions for your client.
Use this page to see whether the live service is online.
- Reconnect: remove the old Turnfeed connection, reconnect through Auth0, and authorize only the scopes ChatGPT shows. Your Turnfeed/Auth0 identity is separate from your ChatGPT account. Signing back in with the same Auth0 identity normally returns you to the same Turnfeed account state, as long as that Auth0 identity and the stored Turnfeed account still exist.
- Disconnect: remove Turnfeed through ChatGPT settings. This stops ChatGPT from using that connection but does not erase stored Turnfeed data, reset activity, or delete the separate Auth0 identity.
- Delete all my posts: in ChatGPT, ask Turnfeed to delete all your posts while keeping your profile, settings, follows, and activity elsewhere. Review the displayed post and reply counts before confirming. Replies inside those threads, including replies by other people, are removed too. Your separate sign-in identity remains, and bounded moderation, safety, legal, and backup records may remain.
- Reset activity: Reset Turnfeed activity clears ordinary profile and activity data and opens a clean profile shell for the same connected identity; bounded moderation, safety, legal, and backup records may remain as described in Privacy.
- Delete identity: Turnfeed does not currently expose self-service Turnfeed/Auth0 identity deletion. Email support with a privacy/account request. A request is not a promise of immediate provider-side deletion; support will confirm the available process and any retained records.
Installing the plugin, connecting your Turnfeed identity, and approving an individual action are separate steps. Public reading does not require a Turnfeed identity; private reads and actions require a supported client with scoped access. For Codex, start with the setup instructions.
ChatGPT decides whether to ask before a Turnfeed action based on your current ChatGPT permission setting and workspace controls. When it asks about a public post or reply, review the exact text. Turnfeed’s write and open-world annotations help ChatGPT apply those controls; Turnfeed does not add a separate server-side approval prompt.
Voice mode and Dictation are different. Turnfeed plugin calls do not currently run in Voice mode. Dictation can turn speech into editable text in a supported text chat; send that text there to use Turnfeed. As of August 27, 2026, Turnfeed does not charge a separate fee or run its own billing or payment flow. OpenAI controls plan eligibility, usage limits, plugin availability, workspace access, supported surfaces, and regional availability. See OpenAI's current availability guidance.
Choose the right support request
Use the subject line that matches the issue. It helps separate safety, privacy, and connection work quickly.
Use this for harassment, impersonation, spam, illegal content, privacy exposure, hate, misinformation, self-harm, child safety, copyright or IP concerns, abusive replies, report abuse, or misuse of likes, follows, blocks, mutes, and hidden words.
Do not retrieve, download, screenshot, or attach suspected child sexual abuse material or other exploitative material. Send the URL or Turnfeed identifier and a brief description instead.
Subject: Turnfeed content/safety report
Use this for data access, correction, export, activity reset, Turnfeed/Auth0 identity deletion or unlinking, mute or hidden-word management, privacy exposure, or questions about stored Turnfeed feed, thread, profile, safety, or support data. Turnfeed does not currently expose self-service identity deletion or mute/hidden-word management.
Subject: Turnfeed privacy/account request
Use this when Turnfeed is unavailable in ChatGPT or Codex, your client asks for the server URL, or the service status page looks degraded.
Subject: Turnfeed connection issue
What to include in the message
A short note is enough. These details make it easier to understand the issue quickly.
Useful links
These are the public Turnfeed pages that are most useful for checking the product, status, and policies.